Run Free Live Support on your website
by amed
Tag
e-commerce
it
There are many online live support platforms options that one can find today. Live support is a big seller today, as for e-commerce websites they offer irresistible ways to entice, track and support customers and one of these websites is LiveZilla, a freeware platform for your website with functionality of commercial paid platforms available on the market today.
LiveZilla ( ww.livezilla.com) – is a freeware that offers great solution for small size and medium size businesses with existing e-commerce websites that either looking to provide online assistance or may have an existing live support via a paid subscription based platform. This is one of the great examples of the freeware platforms, which not only saves you a buck, but also provides you with the same feature and functionality to server your customers and online visitors.
LiveZilla Support is a great alternative to paid subscription solutions such as LivePerson.com, ProvideSupport.com which average monthly from $50-$90 per operator, or software that you can buy upfront which means you are bagging a decent deal!
There are some open source solutions, but most of them are limited or sometimes lack functionality, scalability and full of bugs. Unlike the hosted solutions, FileZilla does require you to run the server side on your end, and most likely this is not a big issue for most of e-commerce operators. The setup process is very intuitive and allows you to get the whole server and website side operational within 5 minutes.
Feature Highlights of LiveZilla:
LiveZilla Support is a great alternative to paid subscription solutions such as LivePerson.com, ProvideSupport.com which average monthly from $50-$90 per operator, or software that you can buy upfront which means you are bagging a decent deal!
There are some open source solutions, but most of them are limited or sometimes lack functionality, scalability and full of bugs. Unlike the hosted solutions, FileZilla does require you to run the server side on your end, and most likely this is not a big issue for most of e-commerce operators. The setup process is very intuitive and allows you to get the whole server and website side operational within 5 minutes.
Feature Highlights of LiveZilla:
- LiveZilla is a freeware, has unlimited number of agents/operators and can support multiple websites.
- No subscription, no set-up fee or any additional charges, at any point of time— totally free of cost!
- Real-time visitor monitoring, which can help you in getting metrics about your visitors in real-time. You can keep track of your website visitors in real-time by tracking their language, region, OS details, Navigation history etc.
- You can acquire imperative information on web market every day via statistical reports
- Support for SSL
- Webcam Support
- Customizing/Branding and Multiple Website Support
- File Transfer and Management
- Webclient and Desktop Client
